Commerce information
Digital Products, Withdrawal & Refunds
Last updated: 16 August 2026
1. Scope
This information applies where Awakened Wealth offers electronically delivered products, including downloadable PDFs, ebooks, worksheets, templates, audio, video, digital learning resources and other digital files or digital access.
2. General withdrawal right
Consumers protected by EU or EEA consumer law generally have a 14-day statutory right to withdraw from a distance contract for digital content, calculated from the conclusion of the contract.
This right may be lost when the customer validly requests immediate digital delivery and acknowledges the resulting loss of the right of withdrawal.
3. Immediate digital delivery
Before immediate delivery begins, an EU consumer must be asked to expressly consent to the supply of digital content beginning before the end of the 14-day withdrawal period and acknowledge that the right of withdrawal will be lost once digital delivery begins.
The consent and acknowledgement must be active, separate and not preselected.
4. Required checkout acknowledgement
The customer may be asked to actively select the following or an equivalent statement before immediate digital delivery begins:
I expressly consent to the supply of the digital content beginning immediately, before the end of the 14-day withdrawal period.
I acknowledge that by giving this consent, I lose my statutory right of withdrawal once digital delivery begins.
5. Where the right has not been validly lost
If the required consent, acknowledgement, information or confirmation has not been properly provided, the customer may retain a statutory right of withdrawal. Nothing in this information attempts to remove a withdrawal right that has not been validly lost.
6. Change-of-mind refunds
Where the customer has validly lost the statutory right of withdrawal, no change-of-mind refund is available after digital delivery begins.
This does not affect mandatory rights concerning digital content that is defective, not delivered, inaccessible, corrupted, incorrectly charged or materially different from its description.
7. Defective, undelivered or misdescribed content
This information does not limit mandatory rights where a product was not delivered, access does not function due to a problem attributable to the seller or delivery platform, the file is corrupted, the customer was charged more than once for the same order, the product is materially different from its description or the digital content otherwise fails to conform to mandatory legal requirements.
Depending on the situation and applicable law, the remedy may include renewed access, correction, replacement, a proportionate price reduction, termination of the agreement or a refund.
8. Withdrawal handling
If a purchase is made through Beacons or another external checkout platform, withdrawal and refund instructions should be followed through the information provided at checkout, the applicable delivery emails or the stated support channel.
9. Refund method
Approved refunds are normally issued through the original payment method. Processing time may depend on the actual platform, payment provider, customer's bank or another payment service involved in the transaction.
10. Mandatory rights
Nothing in this information excludes, restricts or replaces rights that cannot legally be waived.